OmniH

OmniH Privacy Notice & Patient Consent Form

Effective Date: ______________________________________

Patient Name:

Date of Birth:

Email:

Phone Number:

1.Information we may collect
2.How your information may be used
3.Cross-border healthcare coordination
4.Physician, laboratory, and facility coordination
5.Electronic delivery of results
6.Communications consent
7.Patient rights
8.Data retention
9.Security of your information
10.Voluntary participation
11.Contact information

Welcome to OmniH

OmniH is a secure healthcare coordination platform that helps patients, healthcare professionals, diagnostic facilities, and caregivers share information and coordinate healthcare services across locations and countries.

This Privacy Notice and Consent Form explains:

How your information may be collected, used, and shared;
Your rights regarding your information;
How OmniH communicates with you;
How your information may be shared across borders to support your care;
Your consent to participate in services facilitated through OmniH.

Please read this document carefully before using OmniH.

1. INFORMATION WE MAY COLLECT

To provide services through OmniH, we may collect information including:

Personal Information

Name
Date of birth
Gender
Phone number
Email address
Home address
Emergency contact information

Health Information

Laboratory orders
Diagnostic reports
Imaging reports
Medical history provided by you or your healthcare provider
Medication information
Clinical notes and recommendations
Health-related communications through OmniH

Payment Information

Payment transaction records
Billing information
Payment confirmations

OmniH does not intentionally collect more information than reasonably necessary to provide requested services.

2. HOW YOUR INFORMATION MAY BE USED

Your information may be used to:

Facilitate diagnostic testing and healthcare coordination;
Deliver laboratory and imaging orders;
Share results with authorized healthcare professionals;
Coordinate care among participating facilities and clinicians;
Verify your identity;
Process payments;
Improve service quality and platform operations;
Respond to customer support requests;
Meet legal or regulatory requirements.

OmniH will not sell your personal health information.

3. CROSS-BORDER HEALTHCARE COORDINATION

OmniH is designed to support healthcare coordination across countries.

By using OmniH, you understand and authorize that your information may be shared with:

Healthcare professionals involved in your care;
Diagnostic laboratories;
Imaging facilities;
Healthcare organizations;
Authorized caregivers designated by you;

including individuals or organizations located outside your country of residence when necessary to coordinate healthcare services requested by you.

Examples may include:

A physician in the United States ordering laboratory testing in Ghana;
A diagnostic facility in Ghana sharing results with an authorized physician in another country;
A patient authorizing family members abroad to assist with healthcare coordination.

OmniH takes reasonable measures to protect information transmitted through the platform.

4. PHYSICIAN, LABORATORY, AND FACILITY COORDINATION

You authorize OmniH to facilitate the exchange of information among healthcare professionals, laboratories, imaging centers, and other authorized healthcare organizations involved in your care.

This may include:

Laboratory requisitions;
Imaging requests;
Diagnostic reports;
Appointment-related information;
Clinical recommendations;
Follow-up communications.

Only information reasonably necessary for the requested services should be shared.

5. ELECTRONIC DELIVERY OF RESULTS

You authorize OmniH and participating healthcare organizations to deliver healthcare information electronically.

This may include:

Laboratory results;
Imaging reports;
Appointment confirmations;
Care coordination updates;
Healthcare-related documents.

Electronic delivery may occur through:

OmniH patient portal;
Secure web links;
Email;
SMS/Text messages;
Other secure electronic communication methods.

You understand that electronic communication may involve privacy and security risks despite reasonable safeguards.

6. COMMUNICATIONS CONSENT

You authorize OmniH to contact you regarding services and healthcare coordination.

Communications may be sent through:

Email

Examples:

Order confirmations
Appointment reminders
Results notifications
Support communications

SMS/Text Messages

Examples:

Appointment reminders
Verification codes
Results availability notifications
Care coordination updates

Where available and permitted by applicable law, OmniH may use WhatsApp for administrative communications, including:

Appointment scheduling;
Appointment reminders;
General care coordination;
Customer support.

Sensitive diagnostic reports or detailed medical records should generally be accessed through OmniH or other approved secure channels rather than through WhatsApp.

You may opt out of non-essential communications at any time, although certain service-related communications may remain necessary.

7. PATIENT RIGHTS

Subject to applicable laws, you may have the right to:

Request access to your information;
Request correction of inaccurate information;
Request updates to your contact information;
Request deletion of information where permitted by law;
Withdraw certain consents;
Request information regarding how your information has been used;
Lodge complaints regarding privacy practices.

Certain records may be retained where required by law, professional standards, or contractual obligations.

Privacy-related requests may be submitted to OmniH using the contact information below.

8. DATA RETENTION

OmniH and participating healthcare organizations may retain your information for as long as reasonably necessary to:

Provide healthcare services;
Maintain healthcare records;
Meet legal and regulatory requirements;
Resolve disputes;
Support quality assurance and audit requirements.

When retention is no longer required, information may be securely deleted, destroyed, or anonymized in accordance with applicable requirements.

9. SECURITY OF YOUR INFORMATION

OmniH uses reasonable administrative, technical, and organizational safeguards designed to protect your information.

These safeguards may include:

Secure authentication procedures;
Role-based access controls;
Encryption where appropriate;
Audit logs;
Monitoring and security controls.

No electronic system can guarantee absolute security. You are encouraged to protect your passwords, devices, and account information.

10. VOLUNTARY PARTICIPATION

Your participation in OmniH is voluntary.

You may choose not to use OmniH; however, certain healthcare coordination services may not be available without the sharing of information necessary to provide those services.

You may withdraw your consent at any time by contacting OmniH, subject to legal, clinical, and record-retention requirements.

Withdrawal of consent will not affect information already shared or processed prior to withdrawal.

11. CONTACT INFORMATION

For privacy questions, concerns, or requests, please contact:

OmniH Support

Email:support@omnih.health

Phone:______________________________________

Website:omnih.health

By signing below, I acknowledge that:

I have read and understood this Privacy Notice and Patient Consent Form.

I authorize OmniH to collect, use, store, and share my information as described in this document.

I authorize healthcare professionals, laboratories, imaging facilities, and other authorized organizations involved in my care to exchange information through OmniH.

I understand that my information may be shared across national borders when necessary to coordinate healthcare services requested by me.

I consent to receiving communications through email, SMS/text message, and other electronic communication methods described in this document.

I understand that I may withdraw certain consents in the future, subject to applicable legal and healthcare record requirements.

Patient